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Non-food retail · Car garages

Franchise marketing for car garages

Marketing for garage franchise brands: more MOT and servicing appointments for every garage.

By Gijs Bodenstaff · Updated:

Franchise marketing for car garages fills the workshop diary of every garage with MOT (the Dutch APK), servicing and repair appointments from the immediate area. We carry it out for every garage in your franchise brand, so your marketing team keeps room for brand and strategy.

What makes marketing for garage franchise brands different?

Car owners choose a garage on distance, price and trust. The MOT reminder or a warning light on the dashboard is often the trigger. Whoever appears at the top at that moment, with online booking and clear prices, wins the customer, often for years.

That combination of brand and local choice calls for a different approach from marketing for a single business with a single address.

How do car owners search for garages?

These are search queries we see again and again in this sector, together with what the location needs in order to be chosen.

Car owners' search queries and what a garage needs
Search queryWhat the location needs in order to be chosen
MOT [town]MOT with price and online booking for each garage
garage near me open SaturdayAccurate opening hours
car air conditioning serviceServices with an indication of price
electric car servicing garageSpecialism in EV servicing

This is how the same question sounds in an AI assistant

In ChatGPT, Gemini or Google AI Overviews, car owners ask longer questions, for example: "Which garage nearby does MOTs and servicing on an electric car and has a slot this week?" An AI can only recommend a garage if those details are stated explicitly in the profile, the reviews and the location page. That is why we combine local visibility with automating local campaigns.

What goes wrong at garage franchise brands?

In the baseline measurement of garage franchise brands we keep seeing the same patterns. They can be solved, but they take time and specialist knowledge.

No online booking

Customers have to phone during working hours and choose a garage where they can book online instead.

Unclear prices

MOT and servicing prices are missing or differ from what the garage actually charges.

EV expertise not visible

Garages that service electric cars do not show it anywhere.

Reviews about invoices

Complaints about bills that were higher than expected go unanswered.

Our approach for car garages

This is the starting point for garage franchise brands. After the pilot we adjust based on what the data shows for each location.

What we do per channel for car garages
ChannelUse for car garages
Google Business ProfileServices with prices, booking link, attributes such as EV servicing
Garage pagesWorkshop services, team, prices and online scheduling
Google AdsMOT and servicing campaigns per town
EmailMOT and servicing reminders per garage
Review managementReview request after every workshop visit

No time or expertise in-house? Leave your franchise marketing to us.

Rules and points of attention for car garages

Prices in adverts must be correct and make clear what is included (for example minor repairs during an MOT). Only mention accreditations such as RDW-approved inspector or BOVAG membership if they apply to that garage.

This is not legal advice; if in doubt, we consult your franchise brand's lawyer or trade association.

What does better visibility deliver for garage franchise brands?

In 2025 the NFV non-food retail sector, under which we classify car garages, comprised 180 franchise brands with 7,713 locations and €13.5 billion in turnover. That is an average of around €1.75 million in turnover per location per year. The worked example below shows from what revenue effect the Growth package pays for itself.

Worked example per location (average for the NFV non-food retail sector, 2025)
ItemAmount
Average turnover per location per year€1,750,292
Per month€145,858
1% extra turnover per year€17,503
Cost of the Growth package per year€3,000
Break-even point: required revenue growth0.17%

Which KPIs count for garage franchise brands?

In addition to the standard KPIs in our monthly report (visibility, customer actions, reviews and position in Maps), in this sector we also look at:

Additional KPIs for car garages
KPIWhy
Online workshop bookingsDirect revenue
MOT reminders that lead to bookingsCustomer retention
Review rating per garageTrust

When do you plan marketing for car garages?

Spring (summer tyres, air conditioning) and autumn (winter tyres, winter check) are the peaks; MOT requests come in all year round. We put those peaks in the content calendar, so profiles, ads and social media are ready in time.

How do we get started with franchise marketing for car garages?

We start small and measurable. First a baseline measurement, then a pilot with ten to fifteen locations, and only after that the entire franchise brand. That way, after one quarter you can see what franchise marketing for car garages delivers, with real figures per location.

90-day start plan for garage franchise brands
PeriodWhat we do
Weeks 1-2Baseline measurement at three locations for search queries such as MOT [town] and garage near me open Saturday, plus an AI test with fixed questions
Weeks 3-4Google Business Profile: services with prices, booking link, attributes such as EV servicing
Month 2Garage pages and Google Ads: MOT and servicing campaigns per town
Month 3Email live and the first monthly report with online workshop bookings and MOT reminders that lead to bookings

Checklist: is your garage franchise brand in good shape online?

  • MOT with price and online booking for each garage
  • Accurate opening hours
  • Services with an indication of price
  • Specialism in EV servicing
  • Review management: review request after every workshop visit

Can you not tick every item for every location? Then the free scan shows exactly where the gains are.

Who works on franchise marketing for car garages?

Behind every location of your franchise brand is the same team, with the same way of working: Gijs Bodenstaff for strategy and client contact, Angela for analysis and content, Elisabeth for local Google Ads, Peter for local authority and ten trained freelancers for day-to-day execution. Every week we train on changes at Google. See who is behind this agency.

Related sectors and services for car garages

This page belongs to marketing for non-food retail brands. Comparable sectors are franchise marketing for print shops and copy shops and franchise marketing for wholesalers. For car garages we focus mainly on search ads around every location and email marketing for franchises. You can read what it costs under doing it yourself versus outsourcing; you can start with measuring ROI per franchise location.

Frequently asked questions about franchise marketing for car garages

Can customers book a workshop appointment via Google?
Yes, if your scheduling system has a booking link. We add it to the profile and the garage page of each garage.
How do we show that a garage services electric cars?
With a service and an attribute in the profile, a mention on the garage page and content about EV servicing.
Do you also work for garage brands that are not franchises?
Yes. Branch-based businesses and chains of independent entrepreneurs under one brand face the same challenge: many locations, one brand. The approach is the same; only the agreements with the locations differ.
What do franchisees of garage franchise brands notice from this?
That their location is easier to find and that reviews get an answer within 24 hours. Now and then they send in photos or local news via WhatsApp, and every month they receive their own figures, compared with the franchise brand's average.
Car garages: can customers reach our locations via AI assistants?
Yes. AI assistants such as ChatGPT, Gemini and Google AI Overviews use profiles, reviews and location pages to make a recommendation. The more consistent and complete that information is for each location, the greater the chance that your garage is mentioned.
How quickly do garage franchise brands see results?
Improvements to profiles often show up in Google Maps within a few weeks. We measure structural growth in visibility, reviews and customer actions over a quarter, which is why we start with a pilot of ten to fifteen locations.
What should a garage chain's MOT advert include?
A price that matches what the garage actually charges, and clarity about what is included, for example whether minor repairs are part of the MOT. Unclear prices lead to reviews about bills higher than expected. That is why we keep MOT and servicing prices per garage identical across Google Ads, the Business Profile and the garage page.
Can a garage mention BOVAG or RDW accreditation in its marketing?
Only if that accreditation applies to that specific garage. Within a garage franchise, not every location necessarily holds the same accreditations, so we state them per garage rather than for the whole franchise. When in doubt, we consult the franchise's lawyer or trade association. This is not legal advice.
How should garage franchises handle reviews about high bills?
By answering every review quickly and in substance and passing the complaint on to the garage. Unanswered complaints about bills damage the trust of new customers. Clear prices upfront prevent many of those reviews. We also ask for a review after every workshop visit, so that satisfied customers become visible too.
How do MOT reminder emails generate more workshop appointments?
An MOT or service reminder from the customer's own garage brings them back just when the car is due. We send those reminders per garage, with a local sender and a link to book an appointment online. In the monthly report we measure how many reminders lead to a booking, as a measure of customer retention.

Sources

Portrait of Gijs Bodenstaff

Gijs Bodenstaff
Franchise marketer, local SEO and GEO specialist, author

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