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Healthcare, sport and wellbeing · Gym

Franchise marketing for gyms

Marketing for gym chains: more trial sessions and members per club.

By Gijs Bodenstaff · Updated:

Franchise marketing for gyms delivers trial sessions and new members per club, with campaigns that fit the peak moments of the fitness sector. We carry it out for every club in your franchise brand, so your marketing team keeps room for brand and strategy.

What makes marketing for gym chains different?

People choose a gym based on distance, price and atmosphere. The decision is often made in just a few weeks a year, especially in January. Whoever ranks at the top at that moment with a clear trial session and honest prices wins members for years.

That combination of brand and local choice calls for a different approach from marketing a single business with a single address.

How do members search for gyms?

These are searches we see time and again in this sector, along with what the location needs in order to be chosen.

Member searches and what a club needs
SearchWhat the location needs in order to be chosen
cheap gym [town]Clear membership prices per club
24/7 gym near meOpening hours and access correct in the profile
spinning group classes [town]Class timetable and facilities per club
gym trial sessionTrial session as an offer in the profile and ads

This is how the same question sounds in an AI assistant

In ChatGPT, Gemini or Google AI Overviews, members ask longer questions, for example: "Which gym nearby is open 24 hours, has group classes and a free trial session?" An AI can only recommend a club if those details appear literally in the profile, reviews and location page. That is why we combine local visibility with outsourced local SEO for retail chains.

What goes wrong at gym chains?

When we carry out a baseline measurement for gym chains, we keep seeing the same patterns. They can be solved, but they take time and specialist knowledge.

Prices do not match the club

National prices are shown online while clubs differ, which leads to complaints and bad reviews.

January campaign too late

Campaigns only start after New Year, when competitors have already been visible for weeks.

Facilities not listed

Sauna, childcare or parking are missing from the profile, even though people filter on them.

Cancellation complaints in reviews

Reviews about difficult cancellations go unanswered and put off new members.

Our approach for gyms

This is the starting point for gym chains. After the pilot, we adjust based on what the data per location shows.

What we do per channel for gyms
ChannelUse for gyms
Google AdsTrial session campaigns per club within a 5 to 10 kilometre radius, launched in December
Google Business ProfileFacilities, class timetable, 24/7 access and posts with offers
Social mediaLocal content with trainers and members, ads around peak periods
Review managementQuick, solution-focused responses to membership complaints
EmailFollow-up of trial sessions and win-back of cancelled members

No time or expertise in-house? Leave your franchise marketing to us.

Rules and points of attention for gyms

Be clear about the term, notice period and price of memberships; misleading offers with small print can lead to complaints and scrutiny from the ACM (the Dutch consumer and competition authority). Do not use photos of members without permission.

This is not legal advice; if in doubt, we consult your franchise brand's lawyer or trade association.

What does better visibility deliver for gym chains?

The NFV healthcare sector, under which we classify gyms, counted 38 franchise brands with 2,201 locations and €2.8 billion in revenue in 2025. That is an average of around €1.27 million in revenue per location per year. The worked example below shows the revenue effect at which the Growth package pays for itself.

Worked example per location (average for the NFV healthcare sector, 2025)
ItemAmount
Average revenue per location per year€1,272,149
Per month€106,012
1% extra revenue per year€12,721
Cost of the Growth package per year€3,000
Break-even point: required revenue growth0.24%

Which KPIs matter for gym chains?

In addition to the standard KPIs in our monthly report (visibility, customer actions, reviews and position in Maps), in this sector we also look at:

Additional KPIs for gyms
KPIWhy
Trial sessions per clubThe main predictor of new members
Cost per trial sessionEfficiency of advertising
Conversion from trial session to memberShows whether the club lives up to its promise

When should you plan marketing for gyms?

January is the biggest peak, followed by September (after the summer) and a smaller peak in spring ahead of the summer. We put these peaks in the content calendar, so profiles, ads and social media are ready in time.

How do we get started with franchise marketing for gyms?

We start small and measurable. First a baseline measurement, then a pilot with ten to fifteen locations, and only after that the entire franchise brand. That way, after one quarter you can see what franchise marketing for gyms delivers, with real figures per location.

90-day start plan for gym chains
PeriodWhat we do
Weeks 1-2Baseline measurement at three locations for searches such as cheap gym [town] and 24/7 gym near me, plus an AI test with fixed questions
Weeks 3-4Google Ads: trial session campaigns per club within a 5 to 10 kilometre radius, launched in December
Month 2Google Business Profile and social media: local content with trainers and members, ads around peak periods
Month 3Review management live and the first monthly report with trial sessions per club and cost per trial session

Checklist: is your gym franchise brand in good shape online?

  • Clear membership prices per club
  • Opening hours and access correct in the profile
  • Class timetable and facilities per club
  • Trial session as an offer in the profile and ads
  • Email: follow-up of trial sessions and win-back of cancelled members

Can you not tick off every point for every location? Then the free scan shows exactly where the gains are.

Who works on franchise marketing for gyms?

Behind every location of your franchise brand is the same team, using the same way of working: Gijs Bodenstaff for strategy and client contact, Angela for analysis and content, Elisabeth for local Google Ads, Peter for local authority and ten trained freelancers for day-to-day execution. Every week we train on changes at Google. See the people behind this agency.

Related sectors and services for gyms

This page belongs to marketing for healthcare chains. Similar sectors are franchise marketing for yoga studios and franchise marketing for hair salons. For gyms we focus mainly on search ads around every location and local social media campaigns. You can read about the costs under outsourcing your franchise marketing; you can start with our process from pilot to roll-out.

Frequently asked questions about franchise marketing for gyms

When should we start the January campaign?
Start preparation and visibility in early December. In the last week of December and the first weeks of January, profiles, ads and trial session offers per club should already be running.
Can clubs with different prices run under one campaign?
Yes. We use local variants of the same campaign, so every club shows its own price and offer.
Gyms: can customers find our locations through AI assistants?
Yes. AI assistants such as ChatGPT, Gemini and Google AI Overviews use profiles, reviews and location pages to make a recommendation. The more consistent and complete that information is per location, the greater the chance your club is mentioned.
How quickly do gym chains see results?
Improvements to profiles often show up in Google Maps within a few weeks. We measure structural growth in visibility, reviews and customer actions over a quarter, which is why we start with a pilot of ten to fifteen locations.
Gyms: do you sign the contract with head office or with each location?
Always with head office. We work at chain level and sell nothing directly to individual locations. Franchisees mainly notice that their profile, reviews and local campaigns are in order, without having to spend time on them themselves.
Gyms: what if one location is already doing well on its own?
Then we learn from that location. We use what works there as an example for the rest of the franchise brand, and make sure the location does not slip back because profiles or pages are managed centrally.
How does a gym chain get more trial sessions per club through Google?
By making the trial session visible per club in both the profile and the ads. We add the trial session as an offer in the Google Business Profile, run trial campaigns within a 5 to 10 kilometre radius of each club and follow up trial sessions by email. In the monthly report we track trials per club, cost per trial and conversion to membership.
How should a gym chain handle reviews about difficult cancellations?
Reply quickly and focus on a solution, because unanswered cancellation complaints put off new members. Acknowledge the specific point, explain how cancelling works and offer direct contact with the club. Prevent complaints in advance by clearly stating the term, notice period and price of memberships. Misleading offers with small print can lead to complaints and scrutiny from the ACM.
Which gym facilities should be listed in the Google Business Profile?
Everything members filter on: 24/7 access, opening hours, class timetable and group classes, sauna, childcare and parking. If those details are missing, a searcher picks another club. An AI assistant also cannot recommend your club for a question like 'which gym is open 24 hours and has group classes' unless it is stated literally online. We fill this in per club.
What does better online visibility deliver per gym location?
It differs per club, but the break-even point is low. In the example based on the NFV care sector 2025, a location turns over around €1.27 million a year on average. The Growth package costs €3,000 per location per year, so it pays for itself from 0.24% extra revenue. The free scan shows whether that is achievable for your clubs.

Sources

Portrait of Gijs Bodenstaff

Gijs Bodenstaff
Franchise marketer, local SEO and GEO specialist, author

Curious how the locations of your gym franchise brand are doing? Request the free scan of three locations.